VentisCLUB Terms and Conditions
Capitalized words and expressions, without distinction between singular and plural, have the following meaning unless otherwise specified:
Cashback: indicates the discount for purchases on VENTIS which the Customer has the right to benefit under the Conditions and Terms provided by the General Conditions;
Customer: indicates the subject who makes purchases on VENTIS;
General Conditions: indicates these General Terms and Conditions and any updates/changes that may occur for the discipline of the Loyalty Program;
Start Date: indicates May 23, 2022;
Wallet: indicates the "virtual Wallet" accessible by the Customers within their personal area in the “Ventis Credit & Coupons” section on VENTIS which shows the amount of cashback accumulated;
VentisCLUB and/or Loyalty Program: indicates the loyalty program managed by VENTIS srl and governed by the General Conditions;
Cashback Expiration: indicates the final term (date) for the Customer to be entitled to use the accumulated Cashback;
Website: indicates the website identified by the URL en.ventis.com;
Annual Expenditure: indicates the total amount spent by the Customer on VENTIS in the calendar year from 23 May 2022 to 22 May 2023;
VENTIS: indicates the online sales platform accessible from the Website or the App.;
VENTIS srl: indicates the Company VENTIS srl with registered office in Rimini, Via Marecchiese n.275/C, c.f. and registration number in the Business Register: 06853120969.
VentisCLUB is the loyalty program that allows Customers to get up to 4% Cashback and other benefits based on the volume of purchases made on VENTIS.
VentisCLUB is governed by these General Conditions.
VENTIS Srl is the creator and promoter of the VentisCLUB service and of all the activities available on VENTIS.
- How to join VentisCLUB
Starting from the Start Up Date, and therefore for every purchase made on VENTIS from the Start Up Date, all Customers have access to the VentisCLUB according to the General Conditions.
The Cashback, and any additional benefits provided by the Loyalty Program, will be available to the Customer from 23 May 2023, after assignment of a program level. The Cashback and the related details will be accessible by the Customer through their personal area by logging in on VENTIS, via web or through the corresponding mobile application.
A specific area dedicated to VentisCLUB will be available within the personal area of each Customer.
- How the Cashback is determined
Based on the Annual Spending made from 23 May 2022 to 22 May 2023, Customers will be divided into four levels: BASIC, GOLD, PLATINUM and DIAMOND.
From 23 May 2023, the Customer will have access to a Cashback determined according to the respective level of membership.
Basic Customer will be the Customer who, from 23 May 2022 to 22 May 2023, will have realized a total annual expenditure of less than 300€. Cashback is not provided for this category.
Gold Customer will be the Customer who, from 23 May 2022 to 22 May 2023, will have realized a total annual expenditure between 300€ and 599,99€ during the calendar year. The Gold Customer will be entitled to 1% Cashback.
Platinum Customer will be the Customer who, from 23 May 2022 to 22 May 2023, will have realized a total annual expenditure between 600€ and 1499,99€ , during the calendar year. The Platinum Customer will be entitled to 2% Cashback.
Diamond Customer will be the Customer who, from 23 May 2022 to 22 May 2023, will have realized a total annual expenditure of more than 1500€ during the calendar year. The Diamond Customer will be entitled to 4% Cashback.
If the Customer changes from a lower category to a higher one or vice versa, he will always acquire the level corresponding to the Annual Expenditure made during the previous year. For example: a Basic Customer who spends 700€ from 23 May 2023 to 22 May 2024, will directly acquire the Platinum status for the following year; a Diamond Customer who, from 23 May 2023 to 22 May 2024, spends 200€, will directly acquire the Basic status for the following year;
The change or confirmation of the membership level will be communicated to the Customer and will be visible within their personal area.
The Annual Expenditure will be calculated from 23 May 2022 to 22 May 2023 on the total of the items purchased net of shipments, returns, discounts on the order, coupon, Wallet funds (unless coming from direct recharge), transactions and BCC CARD/ VENTIS CARD transactions. Canceled orders are not included in the calculation of the Annual Expenditure.
Every year, each Customer will be allowed to accumulate a maximum of 300€ of Cashback.
- Crediting and Cashback use
Once the Customer is assigned to a specific level of membership, based on the Annual Expenditure made from 23 May 2022 to 22 May 2023, the Customer - for each purchase made on Ventis during the following year (from 23 May 2023 to 22 May 2024) - will benefit from the Cashback in the percentage due. The Cashback will be granted to the Customer upon completion of each order in the form of a credit of the corresponding amount on the personal Wallet. It will be used exclusively as discount for purchases made on VENTIS within three months following accreditation.
The Cashback will be calculated on the total price of items in the order, net of shipments, discounts and use of Wallet funds.
In the personal area dedicated to VentisCLUB, the Customer can always verify (a) the level they currently belong to; (b) the Wallet with the accumulated Cashback; (c) the Annual Expenditure; d) the missing Annual Expenditure to reach the next level.
The expiration of the Cashback will be visible in the Wallet, in the Customers’ personal area within the "Ventis Credit & Coupons" section.
The Cashback obtained can only be used with your personal account and cannot be transferred to other accounts.
If an order that has generated a Cashback generates a refund for the Customer (cancellation by Ventis or return), the Cashback will be cancelled for the refunded amount.
- Modification of the General Conditions - suspension and/or interruption of the Loyalty Program
VentisCLUB is a benefit granted to VENTIS customers. Consequently VENTIS srl reserves the right to modify the General Conditions at any time and to inform the Customer of the changes introduced in the manner it deems most appropriate (for example: by publication on the website and/or by individual communications, via email, sms, etc.). The version of the General Terms and Conditions applicable to the Loyalty Program will be the one available on the Website. All modified versions of the General Program Conditions will apply from their publication on the Website.
VENTIS srl may suspend or terminate, temporarily or permanently, the Loyalty Program, for any reason at its sole discretion. Suspension or interruption of the Loyalty Program will take effect from the date of publication on the Site.
The Customer will be informed of any suspension and/or interruption of the Loyalty Program by sending an email that will inform him and invite him to connect to the website.
The suspension or termination of the Loyalty Program will not entitle the Customer to any kind of compensation, but the Customer will be allowed to use the Cashback already credited to the Wallet within the relevant expiration date.
If the Customer deletes his account on VENTIS, the Cashback accumulated and not yet used, as well as any additional advantages recognized and not yet used, will be considered as waivers and will be automatically and immediately lost.
In case of termination of VentisCLUB by the company, VENTIS Srl assumes no responsibility for the cashback not used by the Customer or for the loss of other advantages related to the program.
- Personal Data Processing
The Customer’s personal data collected with the participation in the VentisCLUB Program will be processed by VENTIS srl for the following purposes:
- For the management of the VentisCLUB Loyalty Program and for the attribution of the advantages strictly related to the aforementioned program;
- For direct marketing initiatives (for example: sending advertising material, communications of promotions on products similar to those purchased);
- In order to carry out market surveys and analysis of purchasing and consumption habits (creation of customer profiles) also by communications sent by e-mail.
The processing of data for the purposes referred to in paragraph 1. above is necessary for the purposes of participation in the Loyalty Program, pursuant to art. 6 first paragraph lett. b) GDPR. Instead, it is necessary to acquire the specific consent of the Customer, pursuant to art. 6 lett. a) GDPR, for the purposes referred to in points 2. and 3. above. The consent for such processing is optional with the consequence that the Customer may decide not to provide consent, while still adhering to the Loyalty Program. However, to receive information related to the Loyalty Program, updates and personalized proposals, the Customer must authorize VENTIS to process their data for marketing purposes.
The personal data provided may be made accessible, pursuant to Article 13 of the GDPR to:
- VENTIS srl employees, collaborators and consultants;
- business partners and service providers;
- other companies belonging to the VENTIS group also having offices in other European Union countries;
- entities or companies responsible for the management and maintenance of the VENTIS IT and web platform and external suppliers through which the services are provided by sending advertising and promotional material for which consent has been given;
- persons, bodies or authorities to whom the communication of personal data is mandatory by law or by orders of the authorities.
The data will be stored (in electronic or paper archives) for the entire duration of the membership/ participation in the Loyalty Program and for administrative purposes only (subject to specific legal obligations on the conservation of accounting documentation pursuant to art. 2220 c.c.) for the following 12 months, that is until the possible revocation of the Customer’s consent.
At any time the Customer may exercise the rights referred to in art. 7 of the Privacy Code and art. 15 and ss. of Regulation (EU) 2016/679 (including, but not limited to, obtaining confirmation of the existence of data concerning the Customer and their communication in an intelligible form, indication of the origin of the data, the purposes and methods of processing, updating, rectification or integration of data, cancellation), by writing to VENTIS srl with registered office in Rimini, Via Marecchiese n. 275/C or by opening a ticket in the "Contact us" section in their personal area.
At any time the Customer may object to the processing of his data, including the e-mail address, the sending of advertising material, direct sales, the market research or any commercial communications by the Joint Data Controllers, by sending a communication in the above mode.
- Applicable law and Competent Court
Any dispute relating to the execution or interpretation of the Program General Conditions is governed by Italian law and any dispute relating to the interpretation and/or execution and/or termination of the Program General Conditions, shall be assigned to the exclusive jurisdiction of Milan, with the exception of any other jurisdiction established by mandatory rules.
If a provision of the Program General Conditions is deemed invalid by a court of competent jurisdiction, the nullity of this provision shall not affect the validity of the other provisions of the Program General Conditions which remain in force.