As soon as the courier receives you, it will be sent to you. delivered the package, we ask you to carry out the following steps:

• - Ask the driver to SIGN always with SPECIFIC RESERVE, INCLUDING EVIDENCE OF THE DAMAGE EXAMPLE TAPED NECK, PIOLED, OPEN;
• - Indicate the damage or anomaly found. The driver will have to mark it and sign it;
  - Take a photo of the package/s received in full, in which the damage is visible; (THE RECIPIENT MUST ENTER AND SIGN)
• - Take a photo of the package received where the labels on the package or packages are visible;
• - In any case, send a communication to Ventis via the returns and refunds section within and no later than 8 days from receipt of the product. Attach the photos taken.

The request must be be forwarded no later than 8 calendar days from receipt of the goods. Any report beyond the aforementioned terms will not be considered. taken into consideration, without prejudice to the guarantee of conformity of the Products/Services in accordance with the law.