Ventis Srl will lend, in relation to the Products purchased by users, the legal guarantee of conformity to the conditions and terms set forth in articles. 128 and ss. of Legislative Decree No. 206/2005.
In particular, in case of lack of conformity and timely submission of the complaint in the ways, forms and terms referred to in the previous User Rights and Obligations, the User shall have the right to obtain a conforming Substitute Product (when available) or, as an alternative, a complete refund.
If the User decides to request the replacement of the Product with another, Ventis Srl will check the availability of the replacement Product and, in case of unavailability, will re-credit the User the full amount in addition to the shipping costs.
Also in consideration of the temporary nature of the Sales carried out by Ventis Srl, the replacement of the non-compliant Product is in no way guaranteed.
In any case and without prejudice to what was established above, the rights arising from the legal guarantee of conformity may be exercised provided that the Products have been used correctly, with due diligence and in compliance with the intended use and with the indications in the indications enclosed, as well as upon presentation by the User of the received order confirmation email and indication of the order number. The legal guarantee of conformity applies only to defects not deriving from normal use of the Product/Service.
The expenses related to the return of Products due to the exercise of the guarantee will be the responsibility of Ventis Srl.