Help and Contacts

  • Orders
    How can I place an order

    1. Select the item of your choice and click on the "add to cart" button
    2. Whether select to go back to shopping and find other items, or proceed with the purchase
    3. Once you have selected all the items of your choice, click on "proceed with purchase"
    4. When you open your cart, you will find all the items you selected and the related shipping costs.
    5. You can chose to use the left-over credit in your Pocket by clicking on the "Use the funds available in my pocket" box.
    6. Choose the payment method you want to use
    7. Enter any discount code in your possession, and click on "apply" to take advantage of the discount dedicated to you.
    8. Click on "continue" and enter the shipping address
    9. Click on "continue" and enter the data required for payment
    10. To complete the order click on "purchase".

    Order confirmation email

    Once you placed your order, you will receive an order confirmation email, summarizing the details of the order, at the email address indicated when you registered on our website. If you do not receive the confirmation email in your inbox, please check in the Spam section.

     

    Where can i visualize my order

    When accessing your personal space, you can visualize all your previous orders in the section "my orders", as well as view the shipping date of each of the items you purchase in the "my orders" section.

     

    Where can I visualize my order's status

    You can follow any of your orders by accessing the "My orders" section in your personal space.

     

     

    Changing the delivery address

    You won't be able to change your delivery address after finalizing the order.

    Enter a coupon or use the funds available in your Pocket after completing an order

    You won't be able to enter a coupon or use the funds available in your Pocket after completing the order. You can use to it as you please when placing your next order.

    Adding, removing or modifying one or more items after placing your order

    You won't be able to remove or modify the items in your order after placing it. You can still place a new order if you need to.

    Canceling an order

    For technical and administrative reasons, you cannot cancel an order after placing it.

  • product
    How to search for an item

    The items available on ventis are divided between different categories: MEN – WOMEN – KIDS – HOME – FOOD AND WINE – CITY – HOTELS 

    In each showcase, you are able to narrow down your search using the searching filters

    Product Information

    For each product you will find all the information available on the page dedicated to the selected product. We remind you that in some cases the photos of the products are for reference only and some products may vary in color or type, based on the availability of the supplier.

    If you wish to receive further information on a specific product, access the Contact us section, indicating the product code of your interest.

     

  • payoff
    Payment methods

    You can pay for orders with:

    - credit or debit card

    - Paypal,

    - satispay,

    - Scalapay

    - Apple pay

    - or with Ventis Credit

    It is not possible to change the payment methods made available directly by the system in any way.

    Cash on delivery

    It is not possible to pay on delivery

    Payment failed

    It is possible that the authorization to pay with your credit card will not be successful at the first attempt.

    The lack of authorization does not entail any charge and may be due to several reasons:

    - If you have saved your card, the expiry date or card number may be wrong

    - Insufficient funds in the credit card

    - The amount of your order exceeds the limit of your card

    - Limitations of your credit institution for certain types of online purchases

    - Card not authorized for 3ds

    In case of rejected or unsuccessful payments by clicking here, select the payment item and in detail payment failed.

    Please provide the following information:

    - the e-mail address with which you can access on Ventis:

    - which device you are trying to purchase: pc, tablet, ipad, mobile phone

    - if you tried to purchase via app (if app indicate if iOS or Android) or via web;

    - If you get an error screen, please send us a photo of the error in jpg format.

    - date of attempted purchase

    - the amount

    - the method of payment used. By card: indicate the last 4 digits. By Paypal or Scalapay: indicate the email used.

    Order not found in personal area

    If you have received the payment confirmation from your credit institution, but you cannot find the order in the "My orders" section, within your Ventis profile, please click here and select "Order"  then "Order not found on personal area".

    We kindly ask you to indicate:

    - the email address from which you placed your order on our platform

    - the name of the holder of the order

    - the date of purchase

    - the amount spent

    - the method of payment used. By credit card: indicate the last 4 digits. By Paypal or Scalapay: indicate the transaction number.

    Scalapay

    Scalapay is a payment method that allows the user to pay an order amount greater than or equal to € 200.00 (including shipping and net of discounts) in 3 installments of the same amount without interest or additional costs.

    What are the expirations of the 3 instalments?

    At the time of purchase you pay only the first installment (equal to one third of the total value of the purchase). The next two instalments are charged to you monthly.

    The first installment: at the time of purchase

    The second installment: 1 month from the day of purchase

    The third and last installment: 2 months from the day of purchase

    Debits are made automatically on the expiration date on the card you have set as default.

    How are the instalments paid?

    When you create a Scalapay account, the platform asks you to enter a debit or credit card on which the 3 installments are automatically debited at the respective expiration date.

    For more information see the following link:

    https://help.scalapay.com/hc/it/categories/360002196133-CLIENTI

  • Invoice
    How to request an invoice

    To receive the invoice related to your order, you will need to send us all the data necessary for the issuance of said invoice before the end of the day of finalization of the order by clicking here.
    In "request type", click on "Administration", and in the order details, click on "request an invoice".
    If you do not request the invoice in the aforementioned manner, we will nto be able to issue it later on.
    The necessary data is the following: order number, company name, fiscal code, SDI code (7 letter/digit code).

  • despatch
    Where do you ship?

    We ship everywhere in Italy and Europe.

    Change shipping address

    After completing the order, it is not possible for us to change the shipping address.

    Call request before delivery

    There is no call service upon delivery.

    Shipping

    After finalizing your order, you will receive a confirmation email to the email address indicated when you registered on our Ventis. You will be able to check the estimated shipping date of each of the items in your order.

    Multiple Shipment

    If your order contains items from more that one showcase, you will ship them separately, one shipment for each brand. 

    Multiple orders in a single shipment

    In some occasion, you might receive more than one order in a single shipment...

    Shipping Times

    The shipping time indicated on the page of each item corresponds to the day of shipment of the package, and may vary depending on the showcase in which you have selected them. The shipping date is indicated on the page of each of the selected items.

    Delivery Time

    Delivery can take 2 to 4 days, and must be calculated from the moment your package leaves our warehouse (week-ends and public holidays excluded): 

    - 1/2 days for Northern Italy

    - 1/2 days for Central Italy

    - 3/4 days for Southern Italy

    I am waiting for a delivery. Can I track my package?

    By accessing your account, you can check the status of your order as well as track your package by clicking on "my orders".

    By logging into your email account, you can find the order confirmation email that contains the expected shipping times of each of your items.

    When the items are handed over to the courier, you will receive an e-mail from noreply@ventis.it with the link related to the TNT shipment of your order, and will be able to follow the shipment progress and prepare for the delivery, which will take place between 9:00 am and 6:00 pm, from Monday to Friday. Hours may vary depending on the region.

    Tracking Not Working

    You must wait at least 24 hours for the tracking update received to be visible

    Deliver to the floor

    For all our products there is currently no delivery to the floor.

    The courier will make the DELIVERY TO THE STREET FLOOR

    Late delivery

    If there are any expected delays in the delivery of the product you ordered, we ask you to open a ticket by logging into your account, in the open the selection ticket under “Request Type” Shipping and in the Late Order “Detail”.

    Delivery by appointment

    Please note that couriers do not deliver by appointment and there is no telephone contact.

    We recommend that you check the link received to be updated in real time on any possible changes.

    Courier Delivery Attempts - Inventory

    The courier will attempt delivery twice, leaving notices, until it reaches the stock one, which will result in the shipment being held in stock for 5 days, and then return to the sender (Ventis)

    Inventory Management

    With the waybill number, if the shipment is in stock, you can request the delivery of the order to an alternative address.

    Thirty days after the date on which the product was sent back to Ventis, the contract will be deemed terminated and the purchase order cancelled.

    Ventis will refund the amount paid by the user, net of the costs of unsuccessful delivery of the product as well as the costs of returning it to Ventis and storage costs. The termination of the contract and the amount of the refund will be communicated to the user via e-mail. The refund amount will be credited to the payment method used by the user for the purchase.

    Shipping costs

    The Shipping costs applied to an order can be viewed in the shopping cart, under the list of selected products.

    The shipping cost is calculated based on the volumetric weight and the number of shipments expected in case of a multi-product order.

    Volumetric weight is calculated by multiplying the volume of the parcel (width x length x height) by the weight-to-volume ratio provided by the carrier.

    Shipping costs with Ventis Card or BCC Card

    For Ventis Card or BCC card holders, shipping is free for purchases above 49€, net of the use of a code or the Ventis credit, and under 5kg of volumetric weight.

    Volumetric weight is obtained by multiplying the volume of the parcel (width x length x height) by the weight-to-volume ratio provided by the courier. Payments must be made with Ventis Card or BCC Card only; by using Applepay, Satispay or Paypal as payment methos will not allow Ventis to identify the card from which the payment was made.

    Free shipping will not be available outside of the above mentioned conditions.

    Carrier used

    Ventis currently relies on BRT - TNT - SDA for shipments to Italy and Fedex for Europe

    If the package you received is damaged

    If the courier has delivered you a damaged package, but the items are intact, we kindly ask you to open a return file by attaching photos of the shipment and the product received.

    Shipment Received Not Compliant

    When receiving the package, please check the condition of the package. Any external damage or the mismatch in the number of packages must be immediately reported to the courier making the delivery, by stating the words “collection with reserve per package damaged”, or “collection with reserve for an open package” or “collection with reserve for missing packages” on the appropriate accompanying document, under penalty of the impossibility of proceeding with the return with such reasons or asking the delivery courier to enter it.

     

    You can report any hidden damages or anomalies to Ventis Customer Service, by accessing your personal account in the returns and refunds section, by opening a file of made by filling in what is requested.

    The request must be submitted no later than 8 calendar days from receipt of the goods. Any report beyond these terms will not be taken into account.

    Incorrect delivery

    If you have received an item that you did not order, we ask you to return it...

    Volumetric Weight

    Volumetric weight is obtained by multiplying the volume of the parcel (width x length x height) by the weight-volume ratio provided by the courier. The shipping cost is calculated based on the volumetric weight and the number of shipments expected in case of a multi-product order.

  • Refund
    Estimated time for reimbursement

    Each refund will be made on the same payment method used at the time of purchase.

    If you have made a return, the refund will be made within 15 working days from the date of delivery of the package to our logistics.

    If you paid with Ventis Credits

    The sum will be refunded as a credit to be used for your next orders and you can consult the Ventis Credits available to you and their expiry in the section Ventis Credits & Coupons within your account

    If you used a discount coupon

    If you have paid for your order with a discount coupon (for example a code that provides, free shipping or percentage discount, or fixed amount discount with or without cost limits and in any case not partially usable/multipurpose) in case of return, this voucher will be lost and not restored.

    If you paid by credit or debit card

    In this case, the refund will be made to the same card or to the associated bank account.

    Please note that with a credit/debit card: it can take up to 30 days for your bank to return the amount. You can request an extract of your card transactions to view the credit. You'll need to get in touch with your bank to know the exact date on which the credit will be available.

    If you paid with Paypal

    You will receive the amount relating to the items returned on the same Paypal account.

    Se non vedi il rimborso eseguito su carta

    Ti ricordiamo che per i rimborsi ricevuti su carta di credito/debito: la tua banca può impiegare fino a 30 giorni per restituire l’importo. Se non visualizzi il rimborso effettuato puoi aprire una segnalazione attraverso la sezione scrivici. Procederemo a richiedere al reparto competente il codice arn , con cui potrai verificare con il tuo istituto di credito il rimborso effettuato.
    Solo per le transazioni di rimborso eseguite su Carta di Credito – AMEX, come da indicazioni di American Express, ti invitiamo a contattare il Servizio titolari carta american express al numero 06-72282 indicando che il rimborso è stato effettuato da Ventis in data __________ alle ________ per _______ EUR. Ti daranno le corrette indicazioni sui tempi di visualizzazione

  • Ventis Credit-Coupons-Discount Codes
    VENTIS CREDIT

    Ventis Credit is the new “digital piggy bank”, consisting of some discount codes, which the customer has and the money that you can convert into Credits.

    1 Credit = €1.00

    Log in to your account, in the Ventis Credits & Coupon section enter the code received and you will see the availability of your Ventis Credit

    During payment you will be given the opportunity to use your Ventis Credits as a payment method, choosing “Use Ventis Credits”.

    The customer can choose whether to use Ventis Credits to pay for the order or not, he cannot choose which amount to use of his Accrued Credits.

    If the amount in your digital piggy bank is not sufficient, you will be asked to choose between one of the payment methods for the difference.

    The maximum amount that may be available in the Ventis Credits section will be €1000.00

    You can through the app add other Credits by converting the money into credits using any credit card.

     

    Where can I check the amount of my credit

    To check the amount of your “Ventis Credit”.

    Where can I check when my Credit expires

    To check the expiry of your Ventis Credit, log in to your personal area under “Ventis Credit”.

    If my Ventis Credit has expired

    It is not possible to restore it

    Discount Coupons

    Discount Coupons are coupons with a value in euros that allow you to get a discount on the price indicated on the selected product page. The validity and characteristics of the voucher are specified when the voucher is issued. Vouchers are not transferable or transferable. Vouchers that do not belong to the Credit cannot be associated with the Credit except at Ventis's discretion. In the case of vouchers issued by Ventis at a specific offer, these vouchers cannot be used for other offers.

    What are discount codes

    Discount codes are promotions communicated to customers through Ventis or other communication tools, such as newsletters or text messages, in which all the features will be indicated, such as duration, limits, validity. Only one code can be entered in each order. The codes are not divisible and can be used only once.

    If the voucher/code doesn't work

    We ask you to open a ticket click here

    If the voucher/code has expired

    It is not possible to restore it

    Enter a voucher, code or Ventis Credits once the order has been completed

    After completing the order, it is not possible to enter a voucher or discount code or Ventis Credits or to reverse the amount of the Ventis code or Credits from the order. If you want, you can use your voucher, code or Ventis Credits in the next order.

    invite a friend

    For invited users
    In order to take the 10€ discount on a minimum order of 49€, you must:

    1-     Register on Ventis

    2-     During the registration, tick the option : “A friend invites me on Ventis!”

    3-     Enter the code you received from your friend

    4-     Tick the processing data authorization in order to receive the email with your discount code!

    This promotion is valid only for new users and the code is valid for 1 month from being received.

    For inviter users

    Log in your reserved area

    In the INVITE YOUR FRIENDS section (available on the website at the following link https://en.ventis.com/myaccount/profile ), copy the code and share it with your friends via email, whatsapp or link.

    During the registration, your friends have to enter the code you sent them in order to receive 10€ on a minimum order of 49€. For each friend who makes his first purchase, you receive 10€ bonus on Credit valid for 1 month from being received.

    We remind you that you can check the expiration date and the amount of your Ventis Credit within your account, in the "Ventis Credit & Coupons" section.

    During the order you have the opportunity to choose the Credit as payment method, by clicking on the box "Credit Ventis".

    If your friends are already registered on Ventis, they cannot take advantage of the promotion.

  • Return
    the substantial integrity of the Product to be returned is an essential condition for exercising the right of withdrawal.
    I want to return a product

    Log in to your account in the 'Returns and Refunds' section.

    Click on 'My Account', select 'Returns and Refunds' then click 'Select Order'. Choose the order and the items you want to return and indicate the reason for the return.

    We remind you that the product must be returned intact, complete with all its components/accessories and duly packaged and packaged in a manner

    similar to those with which he received it.

    Please note that the product will be collected exclusively at street level. There is no pick-up to the floor.

     

    The tag must be correctly attached to the item you want to return and the product must be intact and must not have been used.

    To proceed with the return, for example of a pair of shoes, you will need to use the original box in which they were shipped. We also remind you not to write anything or to apply labels on the original box of the product. If the product falls with the shipping label applied to the original box of the product instead of the packaging box, we will not be able to accept your return and we will send the product back to you.

    If we receive products already used, damaged or in a different packaging from the original one (shoe box, box for accessories

    such as wallets, watches, etc.) we will not be able to proceed with the refund.

    You will need to insert a copy of the delivery document (alternatively order confirmation e-mail) inside the packaging box and specify, if possible, the file number on the package

    of return.

    What products can't I return

    Consult the section dedicated to returns by clicking here

    Return Return Verification

    When we receive your return in stock, we will send you a confirmation email.

    Multiproduct Return

    If you want to return one or more products of the same order received with different shipments, you can proceed to a single shipment, following the opening of a return file.

    Cost of returning the goods

    The costs of returning the goods to Ventis S.r.l. are the sole responsibility of the User, who must send the duly packaged and packaged Product in a manner similar to those with which he received it. Ventis S.r.l. does not accept returns that are damaged, but kept in an excellent state of conservation, kept with the use of normal diligence. The User must insert a copy of the delivery document and the purchase receipt inside the packaging box.

    If the product received is different from the one ordered at the time of purchase

    We kindly ask you to send us through the return form, a brief explanation of the diversity found, the photos of the item delivered.

    We will tell you the correct procedure.

    It is

    understood that if the product delivered by Ventis S.r.l. is different from the one ordered, the shipping costs will be borne by Ventis S.r.l.

    If necessary, the return must be agreed exclusively with the customer service of Ventis S.r.l. Partial refunds will be paid partial refunds.

    Please note that the product must be returned in its original packaging with the accessories, components and illustrative materials contained in the original packaging and duly packaged and packaged in a manner similar to those with which it received it.

    Please note that the product will be collected exclusively at street level. There is no pick-up to the floor.


    The user is responsible for the decrease in the value of the products resulting from a handling of the products themselves other than that necessary to establish the nature, characteristics and functioning of the goods. In this case, Ventis reserves the right to ask the user to refuse the decrease in value observed.
    Following the return of the product to our warehouses, it will be verified and the refund will be made on the same payment instrument used during the purchase.

    If the product received is not in conformity with the one ordered at the time of purchase

    We kindly ask you to send us through the return form, a brief description indicating the type of non-conformity found, of the photos of the item delivered.

    We will tell you the correct procedure.

    It is

    understood that if the product delivered by Ventis S.r.l. is damaged or does not comply with the specifications, the shipping costs will be borne by Ventis S.r.l.

    Good: in any case, the return must be agreed exclusively with Ventis S.r.l. customer service. Partial refunds will be paid partial refunds.

    Please note that the product must be returned in its original packaging with the accessories, components and illustrative materials contained in the original packaging and duly packaged and packaged in a manner similar to those with which it received it.

    Please note that the product will be collected exclusively at street level. There is no pick-up to the floor.

    The user is responsible for the decrease in the value of the products resulting from a handling of the products themselves other than that necessary to establish the nature, characteristics and functioning of the goods. In this case, Ventis reserves the right to ask the user to refuse the decrease in value observed.

    If you assume that the product received has a factory defect

    We kindly ask you to send us the following information through the return form to forward your file to the supplier: a brief explanation of the defect found and the photos of the item delivered.

    We will tell you the correct procedure.

    It should be understood that any replacement cannot be borne by Ventis if the correct assembly instructions have not been followed.

    Please note that the product must be returned in its original packaging with the accessories, components and illustrative materials contained in the original packaging and duly packaged and packaged in a manner similar to those in which it received it.

    Please note that the product will be collected exclusively at street level. There is no pick-up to the floor.

    The user is responsible for the decrease in the value of the products resulting from a handling of the products themselves other than that necessary to establish the nature, characteristics and functioning of the goods. In this case, Ventis reserves the right to ask the user to refuse the decrease in value observed.

    If the product you received stops working as a result of using it

    We kindly ask you to send us the following information through the return form to forward your file to the supplier: a brief explanation of the malfunction found and the photos of the article. We will tell you the correct procedure.

    It should be understood that any replacement cannot be borne by Ventis if an improper use of the product has occurred.

    Please note that the product must be returned in its original packaging with the accessories, components and illustrative materials contained in the original packaging and duly packaged and packaged in a manner similar to those in which it received it.

    Please note that the product will be collected exclusively at street level. There is no pick-up to the floor.

    The user is responsible for the decrease in the value of the products resulting from a handling of the products themselves other than that necessary to establish the nature, characteristics and functioning of the goods. In this case, Ventis reserves the right to ask the user to refuse the decrease in value observed.

  • Ventis Cards
    Ventis Card Credit e Ventis Card Debit

    Scopri i vantaggi e i servizi esclusivi di VENTIS CARD:

    12% DI CASHBACK SUI TUOI ACQUISTI
    Più compri e più risparmi grazie ai tuoi acquisti su Ventis.
    Il Cashback è calcolato sulla base del prezzo totale degli articoli dell’ordine al netto di spedizioni, sconti e credito Wallet utilizzati. Il cashback verrà erogato nel tuo Wallet e sarà valido per un (1) mese effettivo.

    5€ DI CASHBACK PER OGNI 100€ DI ACQUISTI
    Fare shopping online non è mai stato così vantaggioso!
    Il Cashback è calcolato sulla base del prezzo totale degli articoli dell’ordine al netto di spedizioni, sconti e credito Wallet utilizzati. Il cashback verrà erogato nel tuo Wallet e sarà valido per un (1) mese effettivo.

    FREE SHIPPING

    La spedizione è gratuita per acquisti sopra i 49€ al netto di un codice o del Credito Ventis utilizzati e sotto i 5kg. La promozione si attiverà in automatico al momento del pagamento, ed è valida solo per la modalità di pagamento con carta di credito. 

    I pagamenti effettuati con Ventis Card associata ad applepay, satispay o paypal non consentono le spese gratuite per i parametri sopra indicati in quanto non è possibile identificare la carta con tali modalità di pagamento.

    50,00€ DI BUONO SCONTO PER I SUPERSHOPPER
    Un premio speciale per i nostri Supershopper!
    Se durante l’anno solare la tua spesa è pari o maggiore di 1000€ riceverai un codice sconto di 50€  via mail valido per il Wallet. Il codice sconto avrà una durata di un (1) anno dalla sua ricezione. Il buono è utilizzabile una sola volta e una volta inserito nel wallet non va reinserito perchè si associa automaticamente al Credito.

     Il CREDITO è come un “salvadanaio” da utilizzare come modalità di pagamento per i tuoi ordini.

    Ti ricordiamo che puoi controllare la scadenza e l'ammontare del tuo Credito all’interno del tuo account, nella sezione “Credito Ventis & Coupons”.

    In sede di ordine ti verrà data la possibilità di scegliere il Credito come modalità di pagamento, cliccando sulla casella “Credito Ventis".

    AREA CLIENTI CARTABCC
    Tieni tutto sotto controllo con l’area clienti di www.cartabcc.it o dall’app MyCartaBCC.

    SERVIZI ACQUISTI ONLINE 3D SECURE
    Ricevi un codice temporaneo OTP per confermare ogni tuo acquisto online. Scegli se riceverlo sull’app MyCartaBCC o via sms ( a pagamento)

    NOTIFICHE DI SPESA
    Ricevi una notifica per ogni spesa effettuata tramite app MyCartaBCC o SMS (gratis per spese sopra i 100 €).
    Attiva subito il servizio dall’app MyCartaBCC.

    TECNOLOGIA CONTACTLESS
    Avvicina la carta ai POS abilitati. Sotto i 50€ non è necessario digitare il PIN.

     

    CHIP & PIN
    Concludi tutti i tuoi acquisti digitando il PIN.

  • Accounts
    My Profile

    Log in to Ventis.
    In the desktop version, click on your name at the top right and your account will open where you can access your personal area.

    In the app version, click on the icon depicting a little man and your account will open where you can access your personal area.

    Within your personal area you will have access to the following areas:

    - Profile;

    - Change password;

    - My addresses;

    - My orders;

    - Ventis & Coupon credits;

    - My wish list;

    - Returns and refunds;

    - Write to us.

    Change my profile information

    after logging in to Ventis access your personal area, which can be consulted at the following link https://www.ventis.it/myaccount/profile

    in Profile section you can change your personal data

    Change Password

    after logging in to Ventis, log in to your personal area in the CHANGE PASSWORD section you can change your password from you inserted

    Change/add/delete your stored shipping addresses

    after logging in to Ventis access your personal area, which can be consulted at the following link https://www.ventis.it/myaccount/addresses

    In the My Addresses section, you can choose the default address, edit, add or delete saved shipping addresses.

    Consult my orders

    By accessing your personal area, in the “my orders” section available at the following link https://www.ventis.it/myaccount/orders

    you will be able to see your orders, check all the details related to your order and for each item view the departure date of the shipment.

    Where can I check my Ventis Credit or my codes?

    To check the amount of your Ventis Credit or view the codes available to you, log in to your personal area, under Ventis Credits & Coupons

    , which

    can be consulted at the following link

    https://www.ventis.it/myaccount/coupons

    I want to return a product

    Log in to your account in the Returns and Refunds” section.

    Click on 'My Account', select 'Returns and Refunds' then click 'Select Order'. Choose the order and the items you want to return and indicate the reason for the return.

    We remind you that the product must be returned intact, complete with all its components/accessories and duly packaged and packaged in a manner

    similar to those with which he received it.

    The tag must be correctly attached to the item you want to return and the product must be intact and must not have been used.

    To proceed with the return of shoes, you will need to use the original box in which they were shipped. We also remind you not to write anything or to apply

    labels on the original box of the product.

    If we receive products already used, damaged or in a different packaging from the original one (shoe box, box for accessories

    such as wallets, watches, etc.) we will not be able to proceed with the refund.

    You will need to insert a copy of the delivery document (alternatively order confirmation e-mail) inside the packaging box and specify, if possible, the file number on the package

    of return.

    Ask for assistance

    For any information relating to

    - Order;

    - Shipping;

    - Invoice;

    - Vouchers;

    - Pocket;

    - Payment;

    - Ventis City;

    - Ventis Hotel;

    - Ventis Partners.

    Use our FAQ or write to us by accessing the HELP AND CONTACTS section

    Change registration email

    After logging in to Ventis with your credentials, click here and indicate the new email address and send your request.

    The change will be applied on current orders and subsequent communications while it does not affect those already sent to the previous registered email address.

    Change the email on a completed order

    It is possible to change the email on the order only by modifying the email with which Ventis is accessed, following a request to Ventis through the section Write to us

    The change will be applied on current orders and subsequent communications while it does not affect those already sent to the previous registered email address.

    It is not possible to request the change of the email on the individual order completed.

    Delete Account

    To delete your account, send a request to the following email

    DPO@VENTIS.IT

  • Wallet
    Ventis Wallets

    It is the new area integrated between the sections in the Ventis app.
    You can access the Ventis Wallet section through the appropriate icon depicting a credit card.
    This is only possible by accessing the Ventis app.

    Entering Codes

    Enter the code in your possession in the appropriate space, present at the following link https://www.ventis.it/myaccount/coupons following the entry, you will see the code associated with your coupon area or the Ventis Credits area.
    The code entered will be updated in real time.
    This operation is possible either by accessing Ventis from the app or from the web.

    Card Management

    You can insert or remove your cards from the app among the financial instruments used for recharging credit on your account.

    Recharge Ventis Credits

    You can convert money in the form of Ventis Credits using a credit card of your choice.
    This is only possible by accessing the Ventis app.

    Movement history

    You can check your movement history in real time by accessing the Ventis app.

    How to Earn Credits

    to increase your credits, you can:

    - convert money in the form of Ventis Credits using a credit card of your choice. This operation is possible only by accessing the Ventis app;

    - through purchases made on Ventis by paying with Ventis Card or Bcc Card, with a product amount equal to €100.00 net of the credit or a discount code used, you will receive a €5.00 code to be included in your credits;

    - enter the coupons to be uploaded to the wallet.

  • Ventis Club
    VENTISCLUB : what is the VentisClub?

    VentisCLUB is a benefit provided to VENTIS customers.

    The VentisCLUB year starts from May 23 to May 22 of the following year.

    VentisCLUB is the loyalty program that allows customers to get up to 4% Cashback and other benefits based on the volume of purchases made on VENTIS.

    By visiting VentisClub section in the personal area, the Customer can always check:

    (a) the category of current membership;

    (b) the Wallet with the accumulated Cashback that can be used on Ventis;

    (c) the expiry of the Cashback.

    HOW TO JOIN VENTISCLUB

    VentisCLUB is the new program that rewards you for your purchases on Ventis and offers you up to 4% cashback on your purchases to be spent immediately.

    The VentisCLUB year starts from May 23 to May 22 of the following year.

    If you are already registered on Ventis, you don’t need to register again in order to access the Club.

    For one year, starting from May 23, 2022 every purchase you made will contribute to define your benefits for the following year.

    Starting from May 23, 2023  you will have access to one of the 4 levels of the VentisCLUB program, based on the annual expenditure accrued, as indicated by "Terms&Conditions":

    - Basic Customer will be the Customer who will realize a total annual expense of less than € 300.00 during the calendar year. Cashback is not provided for this category of customers.

    - Gold Customer will be the Customer who will realize a total annual expense between € 300.00 and € 599.99 € during the calendar year. The Gold Client will be entitled to 1% Cashback.

    - Platinum Customer will be the Customer who will realize a total annual expense between € 600.00 and € 1499.99 during the calendar year. The Platinum Customer will be entitled to 2% Cashback.

    - Diamond Customer will be the Customer who will realize a total annual expense of more than € 1500.00 during the calendar year. The Diamond Client will be entitled to 4% Cashback.

     For example:

    1 ° a Basic Customer who spends at least € 600.00 euros during the calendar year, will directly acquire the status of Platinum Customer for the following year.

    2 ° a Diamond Customer who spends less than € 300.00 during the calendar year, will be assigned to the status of Basic Customer the following year.

    The Customer will receive a communication about the change or confirmation of the membership level,  which will also be available within their personal Area.

    All purchases made from May 23, 2022 until May 22, 2023 will contribute to define the user level for next year, according to T&C.

    CALCULATION OF ANNUAL EXPENDITURE

    The VentisCLUB year starts from May 23 to May 22 of the following year and the annual expenditure is calculated on the total of items purchased net of:

    - shipping costs,

    - discounts on orders,

    - coupons,

    - canceled orders

    - orders returned

    - credit (excluding credit from direct top-up of the Wallet. The purchase of credit via your credit card will contribute to the calculation of the annual expenditure)

    - BCC CARD transactions,

    - VENTIS CARD transactions.

    Each user will be allowed to accumulate a maximum of € 300.00 in cashback per year.

    WHAT IS THE CASHBACK?

    Cashback is a partial refund, calculated on the amount your order, according to T&C and according to your level.

    Depending on the purchases made on Ventis from May 23 to May 22 of the following year you reach a level: GOLD, PLATINUM or DIAMOND which defines the % of cashback.

    The Customer will receive the cashback after completing each order. The accumulated cashback will be available in the personal Wallet, as credit, and the Customer can use it for all purchases on Ventis within three months of being credited.

    Cashback not used by the expiration date cannot be restored.
    The Customer will not be entitled to use the cashback after completing an order or to cancel it on a completed order.

    The accumulated Cashback can only be used with Customer’s personal account and cannot be transferred to other accounts.

    Cashbacks accumulated from orders canceled by Ventis or subject to returns will be cancelled.

    In case of termination of the VentisCLUB program by the company, VENTIS Srl assumes no responsibility for the Cashback not used by the participants or for the loss of other benefits related to the program. For any information you can consult Terms&Conditions.

Didn't find what you were looking for? if our FAQ did not answer your questions:

or

call us at the toll-free number 800 086 530 from Monday to Friday from 9am to 7pm and on Saturdays from 9am to 1pm.
The telephone number is active only for orders and shipments made in Italy. In all other cases, please contact us through the "Write to us" section