Help and Contacts

  • Orders
    How can I place an order

    1. Select the item of your choice and click on the "add to cart" button
    2. Whether select to go back to shopping and find other items, or proceed with the purchase
    3. Once you have selected all the items of your choice, click on "proceed with purchase"
    4. When you open your cart, you will find all the items you selected and the related shipping costs.
    5. You can chose to use the left-over credit in your Pocket by clicking on the "Use the funds available in my pocket" box.
    6. Choose the payment method you want to use
    7. Enter any discount code in your possession, and click on "apply" to take advantage of the discount dedicated to you.
    8. Click on "continue" and enter the shipping address
    9. Click on "continue" and enter the data required for payment
    10. To complete the order click on "purchase".

    Order confirmation email

    Once you placed your order, you will receive an order confirmation email, summarizing the details of the order, at the email address indicated when you registered on our website. If you do not receive the confirmation email in your inbox, please check in the Spam section.

     

    Where can i visualize my order

    When accessing your personal space, you can visualize all your previous orders in the section "my orders", as well as view the shipping date of each of the items you purchase in the "my orders" section.

     

    Where can I visualize my order's status

    You can follow any of your orders by accessing the "My orders" section in your personal space.

     

     

    Changing the delivery address

    You won't be able to change your delivery address after finalizing the order.

    Enter a coupon or use the funds available in your Pocket after completing an order

    You won't be able to enter a coupon or use the funds available in your Pocket after completing the order. You can use to it as you please when placing your next order.

    Adding, removing or modifying one or more items after placing your order

    You won't be able to remove or modify the items in your order after placing it. You can still place a new order if you need to.

    Canceling an order

    For technical and administrative reasons, you cannot cancel an order after placing it.

  • product
    How to search for an item

    The items available on ventis are divided between different categories: MEN – WOMEN – KIDS – HOME – FOOD AND WINE – CITY – HOTELS 

    In each showcase, you are able to narrow down your search using the searching filters

    Product Information

    For each product you will find all the necessary information on the page dedicated to the selected product

  • payoff
    Payment methods

    It is possible to pay for orders with:

    credit or debit card

    , Paypal

    , satispay,

    Apple pay

    or with Ventis Credits

    . no way to change the payment methods made available directly by the system

    Cash on delivery

    It is not possible to pay on delivery

    Pagamento non andato a buon fine

    E' possibile che l'autorizzazione al pagamento con la tua carta di credito non vada a buon fine al primo tentativo.

    La mancata autorizzazione non comporta alcun addebito e può essere dovuta a diversi motivi:

    - Se hai salvato la tua carta potrebbe essere errata la data di scadenza o il numero di carta 

    - Fondi insufficienti nella Carta di Credito

    - L'importo del tuo ordine supera il limite di spesa previsto dalla tua carta

    - Limitazioni del tuo istituto di credito per alcune tipologie di acquisti online

    - Carta non abilitata al 3ds

    In caso di pagamenti respinti o non andati a buon fine cliccando qui, seleziona la voce pagamento e nel dettaglio pagamento non andato a buon fine.

    Ti chiediamo gentilmente di indicare i seguenti dati:

    - l'indirizzo di posta elettronica con cui accedi a Ventis: 

    - da quale dispositivo stai tentando di effettuare l'acquisto: pc, tablet, ipad, telefonino

    - hai tentato l'acquisto tramite app (se app indicare se IOS o Android) o tramite il sito di Ventis;

    - ti compare una schermata di errore? se si, quale. Invia per favore una foto dell'errore in formato jpg.

    - data del tentato acquisto 

    - l'importo 

    - metodologia di pagamento utilizzata: se con carta indicare le ultime 4 cifre della carta e se con paypal la mail utilizzata.

     

    Ordine effettuato non trovato su area personale

    Se hai ricevuto conferma di pagamento dal tuo istituto di credito ma non trovi l’ordine nella sezione i miei ordini all’interno del tuo profilo Ventis cliccando qui,  seleziona la voce Ordine e nel dettaglio ordine effettuato non trovato su area personale

    Ti chiediamo gentilmente di indicarci:

    - l’indirizzo mail da cui hai effettuato l’ordine sulla nostra piattaforma
    - il nominativo del titolare dell’ordine.
    - la data dell’acquisto,
    - l'importo speso
    - la metodologia di pagamento utilizzata: se con carta di credito, le ultime 4 cifre della carta e se con paypal il numero di transazione, grazie. 

     

  • Invoice
    How to request an invoice

    To receive the invoice related to your order, you will need to send us all the data necessary for the issuance of said invoice before the end of the day of finalization of the order by clicking here.
    In "request type", click on "Administration", and in the order details, click on "request an invoice".
    If you do not request the invoice in the aforementioned manner, we will nto be able to issue it later on.
    The necessary data is the following: order number, company name, fiscal code, SDI code (7 letter/digit code).

  • despatch
    Where do you ship?

    We ship everywhere in Italy and Europe.

    Change shipping address

    After completing the order, it is not possible for us to change the shipping address.

    Call request before delivery

    There is no call service upon delivery.

    Shipping

    After finalizing your order, you will receive a confirmation email to the email address indicated when you registered on our Ventis. You will be able to check the estimated shipping date of each of the items in your order.

    Multiple Shipment

    If your order contains items from more that one showcase, you will ship them separately, one shipment for each brand. 

    Multiple orders in a single shipment

    In some occasion, you might receive more than one order in a single shipment...

    Shipping Times

    The shipping time indicated on the page of each item corresponds to the day of shipment of the package, and may vary depending on the showcase in which you have selected them. The shipping date is indicated on the page of each of the selected items.

    Delivery Time

    Delivery can take 2 to 4 days, and must be calculated from the moment your package leaves our warehouse (week-ends and public holidays excluded): 

    - 1/2 days for Northern Italy

    - 1/2 days for Central Italy

    - 3/4 days for Southern Italy

    I am waiting for a delivery. Can I track my package?

    By accessing your account, you can check the status of your order as well as track your package by clicking on "my orders".

    By logging into your email account, you can find the order confirmation email that contains the expected shipping times of each of your items.

    When the items are handed over to the courier, you will receive an e-mail from noreply@ventis.it with the link related to the TNT shipment of your order, and will be able to follow the shipment progress and prepare for the delivery, which will take place between 9:00 am and 6:00 pm, from Monday to Friday. Hours may vary depending on the region.

    Tracking Not Working

    You must wait at least 24 hours for the tracking update received to be visible

    Deliver to the floor

    For all our products there is currently no delivery to the floor.

    The courier will make the DELIVERY TO THE STREET FLOOR

    Late delivery

    If there are any expected delays in the delivery of the product you ordered, we ask you to open a ticket by logging into your account, in the open the selection ticket under “Request Type” Shipping and in the Late Order “Detail”.

    Delivery by appointment

    Please note that couriers do not deliver by appointment and there is no telephone contact.

    We recommend that you check the link received to be updated in real time on any possible changes.

    Courier Delivery Attempts - Inventory

    The courier will attempt delivery twice, leaving notices, until it reaches the stock one, which will result in the shipment being held in stock for 5 days, and then return to the sender (Ventis)

    Inventory Management

    With the waybill number, if the shipment is in stock, you can request the delivery of the order to an alternative address.

    Thirty days after the date on which the product was sent back to Ventis, the contract will be deemed terminated and the purchase order cancelled.

    Ventis will refund the amount paid by the user, net of the costs of unsuccessful delivery of the product as well as the costs of returning it to Ventis and storage costs. The termination of the contract and the amount of the refund will be communicated to the user via e-mail. The refund amount will be credited to the payment method used by the user for the purchase.

    Shipping costs

    The shipping costs applied to an order can be viewed in the shopping cart, below the list of selected products.

    Shipping costs with Ventis Card or BCC Card

    Only for payments with a Ventis Card or BCC Card, shipping is free for purchases over €49 net of a code or Ventis Credits used and under 5kg.

    The promotion will be activated automatically at the time of payment, and is valid only for the method of payment by credit card.

    Payments made with Ventis Card or BCC Card associated with applepay, satispay or paypal do not allow free charges for the above parameters as it is not possible identify the card with these payment methods.

    Carrier used

    Ventis currently relies on BRT - TNT - SDA for shipments to Italy and Fedex for Europe

    If the package you received is damaged

    If the courier has delivered you a damaged package, but the items are intact, we kindly ask you to open a return file by attaching photos of the shipment and the product received.

    Shipment Received Not Compliant

    When receiving the package, please check the condition of the package. Any external damage or the mismatch in the number of packages must be immediately reported to the courier making the delivery, by stating the words “collection with reserve per package damaged”, or “collection with reserve for an open package” or “collection with reserve for missing packages” on the appropriate accompanying document, under penalty of the impossibility of proceeding with the return with such reasons or asking the delivery courier to enter it.

     

    You can report any hidden damages or anomalies to Ventis Customer Service, by accessing your personal account in the returns and refunds section, by opening a file of made by filling in what is requested.

    The request must be submitted no later than 8 calendar days from receipt of the goods. Any report beyond these terms will not be taken into account.

    Incorrect delivery

    If you have received an item that you did not order, we ask you to return it...

  • Refund
    Estimated time for reimbursement

    Each refund will be made on the same payment method used at the time of purchase.

    If you have made a return, the refund will be made within 15 working days from the date of delivery of the package to our logistics.

    If you paid with Ventis Credits

    The sum will be refunded as a credit to be used for your next orders and you can consult the Ventis Credits available to you and their expiry in the section Ventis Credits & Coupons within your account

    If you used a discount coupon

    If you have paid for your order with a discount coupon (for example a code that provides, free shipping or percentage discount, or fixed amount discount with or without cost limits and in any case not partially usable/multipurpose) in case of return, this voucher will be lost and not restored.

    If you paid by credit or debit card

    In this case, the refund will be made to the same card or to the associated bank account.

    Please note that with a credit/debit card: it can take up to 30 days for your bank to return the amount. You can request an extract of your card transactions to view the credit. You'll need to get in touch with your bank to know the exact date on which the credit will be available.

    If you paid with Paypal

    You will receive the amount relating to the items returned on the same Paypal account.

    Se non vedi il rimborso eseguito su carta

    Ti ricordiamo che per i rimborsi ricevuti su carta di credito/debito: la tua banca può impiegare fino a 30 giorni per restituire l’importo. Se non visualizzi il rimborso effettuato puoi aprire una segnalazione attraverso la sezione scrivici. Procederemo a richiedere al reparto competente il codice arn , con cui potrai verificare con il tuo istituto di credito il rimborso effettuato.
    Solo per le transazioni di rimborso eseguite su Carta di Credito – AMEX, come da indicazioni di American Express, ti invitiamo a contattare il Servizio titolari carta american express al numero 06-72282 indicando che il rimborso è stato effettuato da Ventis in data __________ alle ________ per _______ EUR. Ti daranno le corrette indicazioni sui tempi di visualizzazione

  • Ventis Credits-Coupons-Discount Codes
    VENTIS CREDITS

    Ventis Credit is the new “digital piggy bank”, consisting of some discount codes, which the customer has and the money that you can convert into Credits.

    1 Credit = €1.00

    Log in to your account, in the Ventis Credits & Coupon section enter the code received and you will see the availability of your Ventis Credit

    During payment you will be given the opportunity to use your Ventis Credits as a payment method, choosing “Use Ventis Credits”.

    The customer can choose whether to use Ventis Credits to pay for the order or not, he cannot choose which amount to use of his Accrued Credits.

    If the amount in your digital piggy bank is not sufficient, you will be asked to choose between one of the payment methods for the difference.

    The maximum amount that may be available in the Ventis Credits section will be €1000.00

    You can through the app add other Credits by converting the money into credits using any credit card.

     

    Where can I check the amount of my credit

    To check the amount of your “Ventis Credit”.

    Where can I check when my Credit expires

    To check the expiry of your Ventis Credit, log in to your personal area under “Ventis Credit”.

    If my Ventis Credit has expired

    It is not possible to restore it

    Discount Coupons

    Discount Coupons are coupons with a value in euros that allow you to get a discount on the price indicated on the selected product page. The validity and characteristics of the voucher are specified when the voucher is issued. Vouchers are not transferable or transferable. Vouchers that do not belong to the Credit cannot be associated with the Credit except at Ventis's discretion. In the case of vouchers issued by Ventis at a specific offer, these vouchers cannot be used for other offers.

    What are discount codes

    Discount codes are promotions communicated to customers through Ventis or other communication tools, such as newsletters or text messages, in which all the features will be indicated, such as duration, limits, validity. Only one code can be entered in each order. The codes are not divisible and can be used only once.

    If the voucher/code doesn't work

    We ask you to open a ticket click here

    If the voucher/code has expired

    It is not possible to restore it

    Enter a voucher, code or Ventis Credits once the order has been completed

    After completing the order, it is not possible to enter a voucher or discount code or Ventis Credits or to reverse the amount of the Ventis code or Credits from the order. If you want, you can use your voucher, code or Ventis Credits in the next order.

  • Return
    the substantial integrity of the Product to be returned is an essential condition for exercising the right of withdrawal.
    I want to return a product

    Log in to your account in the 'Returns and Refunds' section.

    Click on 'My Account', select 'Returns and Refunds' then click 'Select Order'. Choose the order and the items you want to return and indicate the reason for the return.

    We remind you that the product must be returned intact, complete with all its components/accessories and duly packaged and packaged in a manner

    similar to those with which he received it.

    Please note that the product will be collected exclusively at street level. There is no pick-up to the floor.

     

    The tag must be correctly attached to the item you want to return and the product must be intact and must not have been used.

    To proceed with the return, for example of a pair of shoes, you will need to use the original box in which they were shipped. We also remind you not to write anything or to apply labels on the original box of the product. If the product falls with the shipping label applied to the original box of the product instead of the packaging box, we will not be able to accept your return and we will send the product back to you.

    If we receive products already used, damaged or in a different packaging from the original one (shoe box, box for accessories

    such as wallets, watches, etc.) we will not be able to proceed with the refund.

    You will need to insert a copy of the delivery document (alternatively order confirmation e-mail) inside the packaging box and specify, if possible, the file number on the package

    of return.

    What products can't I return

    Consult the section dedicated to returns by clicking here

    Return Return Verification

    When we receive your return in stock, we will send you a confirmation email.

    Multiproduct Return

    If you want to return one or more products of the same order received with different shipments, you can proceed to a single shipment, following the opening of a return file.

    Cost of returning the goods

    The costs of returning the goods to Ventis S.r.l. are the sole responsibility of the User, who must send the duly packaged and packaged Product in a manner similar to those with which he received it. Ventis S.r.l. does not accept returns that are damaged, but kept in an excellent state of conservation, kept with the use of normal diligence. The User must insert a copy of the delivery document and the purchase receipt inside the packaging box.

    If the product received is different from the one ordered at the time of purchase

    We kindly ask you to send us through the return form, a brief explanation of the diversity found, the photos of the item delivered.

    We will tell you the correct procedure.

    It is

    understood that if the product delivered by Ventis S.r.l. is different from the one ordered, the shipping costs will be borne by Ventis S.r.l.

    If necessary, the return must be agreed exclusively with the customer service of Ventis S.r.l. Partial refunds will be paid partial refunds.

    Please note that the product must be returned in its original packaging with the accessories, components and illustrative materials contained in the original packaging and duly packaged and packaged in a manner similar to those with which it received it.

    Please note that the product will be collected exclusively at street level. There is no pick-up to the floor.


    The user is responsible for the decrease in the value of the products resulting from a handling of the products themselves other than that necessary to establish the nature, characteristics and functioning of the goods. In this case, Ventis reserves the right to ask the user to refuse the decrease in value observed.
    Following the return of the product to our warehouses, it will be verified and the refund will be made on the same payment instrument used during the purchase.

    If the product received is not in conformity with the one ordered at the time of purchase

    We kindly ask you to send us through the return form, a brief description indicating the type of non-conformity found, of the photos of the item delivered.

    We will tell you the correct procedure.

    It is

    understood that if the product delivered by Ventis S.r.l. is damaged or does not comply with the specifications, the shipping costs will be borne by Ventis S.r.l.

    Good: in any case, the return must be agreed exclusively with Ventis S.r.l. customer service. Partial refunds will be paid partial refunds.

    Please note that the product must be returned in its original packaging with the accessories, components and illustrative materials contained in the original packaging and duly packaged and packaged in a manner similar to those with which it received it.

    Please note that the product will be collected exclusively at street level. There is no pick-up to the floor.

    The user is responsible for the decrease in the value of the products resulting from a handling of the products themselves other than that necessary to establish the nature, characteristics and functioning of the goods. In this case, Ventis reserves the right to ask the user to refuse the decrease in value observed.

    If you assume that the product received has a factory defect

    We kindly ask you to send us the following information through the return form to forward your file to the supplier: a brief explanation of the defect found and the photos of the item delivered.

    We will tell you the correct procedure.

    It should be understood that any replacement cannot be borne by Ventis if the correct assembly instructions have not been followed.

    Please note that the product must be returned in its original packaging with the accessories, components and illustrative materials contained in the original packaging and duly packaged and packaged in a manner similar to those in which it received it.

    Please note that the product will be collected exclusively at street level. There is no pick-up to the floor.

    The user is responsible for the decrease in the value of the products resulting from a handling of the products themselves other than that necessary to establish the nature, characteristics and functioning of the goods. In this case, Ventis reserves the right to ask the user to refuse the decrease in value observed.

    If the product you received stops working as a result of using it

    We kindly ask you to send us the following information through the return form to forward your file to the supplier: a brief explanation of the malfunction found and the photos of the article. We will tell you the correct procedure.

    It should be understood that any replacement cannot be borne by Ventis if an improper use of the product has occurred.

    Please note that the product must be returned in its original packaging with the accessories, components and illustrative materials contained in the original packaging and duly packaged and packaged in a manner similar to those in which it received it.

    Please note that the product will be collected exclusively at street level. There is no pick-up to the floor.

    The user is responsible for the decrease in the value of the products resulting from a handling of the products themselves other than that necessary to establish the nature, characteristics and functioning of the goods. In this case, Ventis reserves the right to ask the user to refuse the decrease in value observed.

  • City and Hotel
    How long are the offers

    The validity of each coupon is specified from time to time in the Conditions and in the offer description.

    When does my coupon expire?

    Each coupon has a different expiration date and must be used within the expected validity, the period in which the merchant is required to provide the service. If you are having difficulty using a valid coupon, contact us now to allow us to resolve the situation.

    During the validity period, you will be able to use your coupon during the merchant's opening days and hours, always checking any closing days or periods reported in the “conditions” section.

    How do I buy the coupon

    Select the offer you are interested in and click on the “ADD TO CART” button, then “PROCEED TO PURCHASE”. If you are not yet, you will be asked to register to complete your purchase.

    Where's my coupon

    After the purchase, the coupon will be sent to you via email. You will also find a copy of the coupons within your ACCOUNT in the “My Orders” section ”.

    To be able to view or print your coupon, you can log in to your ACCOUNT:
    - from desktop: select the order and click on “VIEW THE COUPON”. You can consult the instructions on how to use your coupon in the 'CONDITIONS' section.

    - from the app: select the order and click on “SEE CODE”. You can consult the instructions on how to use your coupon in the 'DETAILS' section.

    The payment was successful, but I didn't receive the coupon

    Check that you entered the correct email address when registering and check that you have not cataloged Ventis e-mails as junk mail. You can always find a copy of your coupon by accessing your personal account in the appropriate section “My Orders”.
    If you are unable to see your coupon, click here, under “Request type”
    select Information/Other and under “Message” enter your request indicating the order number that you find on the payment receipt (the code starts with VEN...).

    How do I use the coupon

    You can take advantage of the coupon by presenting yourself with a hard copy at the merchant or by showing the QR Code through the app, always respecting the terms indicated in the Conditions and in the description of the proposal.

    In some cases, if specified in the offer, both the booking and the printing of the coupon may be mandatory.

    What is the Qr Code

    It's a matrix code intended to be read by a smartphone.

    It is possible to use only part of the services of a coupon

    No, the coupon must be used for the full value of its amount.

    It is possible to cancel the purchase of a coupon

    It is not possible to cancel the purchase of a coupon. For more information and details see the RETURNS AND REFUNDS section

    It is possible to buy a gift coupon

    Certainly! Thanks to Ventis you can buy a coupon and choose who to give it to in order to give it a magnificent surprise.

    Coupons must be used in a single solution

    Unless it is expressly provided for in the offer or the coupon includes a service with more performance, the coupon must be used in a single solution. Multiple coupons from the same service purchased with a single order must be used at the same time.

    Coupons can be combined with other merchant offers

    Coupons cannot be combined with other merchant initiatives. Where possible, it is expressed in the Offer Conditions.

    There is no availability and I can't book

    It may happen that after the purchase of a coupon, specific dates are not available because they are already booked by other Ventis users. Precisely for this reason, we recommend booking the use of the coupon as soon as possible. The same situation could be repeated even near the deal expiry.

    If you have tried to book more than once without success, do not wait for the coupon to expire, contact us! Ventis agrees with the merchant the amount of coupons on sale, this precisely to ensure a good service. Ventis staff will check the situation and accept your report.

    When does my coupon expire?

    Each coupon has a different expiration date and must be used within the expected validity, the period in which the merchant is required to provide the service. If you are having difficulty using a valid coupon, contact us now to allow us to resolve the situation.

    During the validity period, you will be able to use your coupon during the merchant's opening days and hours, always checking any closing days or periods reported in the “conditions” section.

    What happens if my coupon expires

    Each coupon has a different expiration date and must be used within the expected validity, the period in which the merchant is required to provide the service. Once the validity period indicated in the Offer Conditions has ended, it can no longer be usable. For this reason, we recommend that you always check the terms of validity and the Conditions of the Coupons purchased.

    My coupon is valid, but the merchant does not intend to accept it

    We are sorry to hear that the Partner is not accepting your coupon. If you are following the instructions in the Conditions correctly and are still having problems, click here to get in with the our Customer Service.

    Under "Type of request" select "Information/Other” and under "Message", we kindly ask you to enter the following information:

    - Date/Time when you tried to use the coupon
    - The address where you tried to use it
    - The name of the person who served you at the facility or answered the phone/email, if available
    - Reason why the coupon is not accepted according to the Partner

    What is Instant Cashback

    Instant Cashback will allow those browsing the Ventis website to select an offer from those available and book a discount (up to 2 times for each user) without paying upfront. The discount will then be used directly at the merchant once the chosen service has been used, respecting the terms indicated in the Conditions and in the description of the proposal.

    How do I book and use an Instant Cashback

    The offers available with Instant Cashback can be consulted both from the desktop and from the App, but the discount can only be booked through the App.

    By booking by credit card, Ventis will provide the user with a QR Code/PIN which, shown to the merchant after using the chosen service, will be used to make the payment on virtual pos. You simply need to authorize the transaction amount through our Ventis app.

    Where can I find the list of booked Cashbacks

    I'd like to become a Ventis City advertiser, how can I do that

    Send an email to ventiscity@ventis.it with the data of your business and propose your offer; you will be contacted by our sales department who will be able to give you all the information you are looking for.

    What advantages will I have with my Ventis City showcase

    Ventis City wants to be your partner on the digital market, with the aim of implementing the turnover of your business and increasing its visibility through our channels of communication.

    - NEW INNOVATIVE AND EFFECTIVE SALES CHANNEL
    - NEW REVENUE LINES taking advantage of the digital world
    - LOYAL CUSTOMER thanks to always new offers
    - MONITOR SALES: check sales performance for free thanks to our Ventis Partner app
    - FREE ADVERTISING CAMPAIGNS: weekly newsletters to our portal subscribers and BCC users, marketing geolocated through social networks, promotional material and dedicated staff within the BCC branches of the Iccrea Group.

    I will be able to intervene in the creation phase of my showcase

    We will evaluate together with the advertiser the best solutions to ensure an impactful promotional campaign. The advertiser will receive a preview of the storefronts and will have the opportunity to report changes and improvements.

    The Advertiser undertakes to view the preview and approve its content, after which he will receive the login credentials to our free Ventis Partner app, thanks to which you can constantly monitor the progress of sales.

    What is Ventis Partner and how it works

    Ventis Partner is the new Ventis App with which merchants, free of charge and in total comfort, will be able to:

    • validate the Coupons received easily, quickly and at the same time as they are received;
    • allow the use of Instant Cashback by the user who booked the discount on Ventis City;
    • notify Ventis of the actual use of coupons and instant cashbacks, in order to collect the agreed consideration.
  • Ventis Cards
    VentisCard Credit
    • BECOME A SUPERSHOPPER!
      5% CASHBACK.
      2 FREE ANNUAL RETURNS.
      EASY PURCHASE®.
      IF YOU USE IT, YOU DON'T PAY FOR IT.
      CARTABCC CUSTOMER AREA.
      3D SECURE ONLINE SHOPPING SERVICES.
      EXPENSE NOTIFICATIONS.
      CONTACTLESS TECHNOLOGY.
      CHIPS & PINS.
      TwentisCard Debit
      • 3% CASHBACK.
        ZERO LIABILITY. You are ALWAYS PROTECTED!
        You are refunded for unauthorized purchases in as a result of theft, loss, or misappropriation of the card.
      • EASY PURCHASE®.
        IF YOU USE IT, YOU DON'T PAY FOR IT.
        MOBILE PAYMENTS.
        VentisCard Debit is compatible with Mobile Payment: Apple Pay, Samsung Pay, Google Pay and Garmin Pay.
      • GLOBAL ACCEPTANCE.
        Use your card anywhere. The international circuit allows you to take advantage of the entire acceptance network for all purchases, including online, and for withdrawals in Italy and around the world.
      • CONTACTLESS TECHNOLOGY.
        Accounts
        My Profile

        Log in to Ventis.
        In the desktop version, click on your name at the top right and your account will open where you can access your personal area.

        In the app version, click on the icon depicting a little man and your account will open where you can access your personal area.

        Within your personal area you will have access to the following areas:

        - Profile;

        - Change password;

        - My addresses;

        - My orders;

        - Ventis & Coupon credits;

        - My wish list;

        - Returns and refunds;

        - Write to us.

        Change my profile information

        after logging in to Ventis access your personal area, which can be consulted at the following link https://www.ventis.it/myaccount/profile

        in Profile section you can change your personal data

        Change Password

        after logging in to Ventis, log in to your personal area in the CHANGE PASSWORD section you can change your password from you inserted

        Change/add/delete your stored shipping addresses

        after logging in to Ventis access your personal area, which can be consulted at the following link https://www.ventis.it/myaccount/addresses

        In the My Addresses section, you can choose the default address, edit, add or delete saved shipping addresses.

        Consult my orders

        By accessing your personal area, in the “my orders” section available at the following link https://www.ventis.it/myaccount/orders

        you will be able to see your orders, check all the details related to your order and for each item view the departure date of the shipment.

        Where can I check my Ventis Credit or my codes?

        To check the amount of your Ventis Credit or view the codes available to you, log in to your personal area, under Ventis Credits & Coupons

        , which

        can be consulted at the following link

        https://www.ventis.it/myaccount/coupons

        I want to return a product

        Log in to your account in the Returns and Refunds” section.

        Click on 'My Account', select 'Returns and Refunds' then click 'Select Order'. Choose the order and the items you want to return and indicate the reason for the return.

        We remind you that the product must be returned intact, complete with all its components/accessories and duly packaged and packaged in a manner

        similar to those with which he received it.

        The tag must be correctly attached to the item you want to return and the product must be intact and must not have been used.

        To proceed with the return of shoes, you will need to use the original box in which they were shipped. We also remind you not to write anything or to apply

        labels on the original box of the product.

        If we receive products already used, damaged or in a different packaging from the original one (shoe box, box for accessories

        such as wallets, watches, etc.) we will not be able to proceed with the refund.

        You will need to insert a copy of the delivery document (alternatively order confirmation e-mail) inside the packaging box and specify, if possible, the file number on the package

        of return.

        Ask for assistance

        For any information relating to

        - Order;

        - Shipping;

        - Invoice;

        - Vouchers;

        - Pocket;

        - Payment;

        - Ventis City;

        - Ventis Hotel;

        - Ventis Partners.

        Use our FAQ or write to us by accessing the HELP AND CONTACTS section

        Change registration email

        After logging in to Ventis with your credentials, click here and indicate the new email address and send your request.

        The change will be applied on current orders and subsequent communications while it does not affect those already sent to the previous registered email address.

        Change the email on a completed order

        It is possible to change the email on the order only by modifying the email with which Ventis is accessed, following a request to Ventis through the section Write to us

        The change will be applied on current orders and subsequent communications while it does not affect those already sent to the previous registered email address.

        It is not possible to request the change of the email on the individual order completed.

        Delete Account

        To delete your account, send a request to the following email

        DPO@VENTIS.IT

      • Wallet
        Ventis Wallets

        It is the new area integrated between the sections in the Ventis app.
        You can access the Ventis Wallet section through the appropriate icon depicting a credit card.
        This is only possible by accessing the Ventis app.

        Entering Codes

        Enter the code in your possession in the appropriate space, present at the following link https://www.ventis.it/myaccount/coupons following the entry, you will see the code associated with your coupon area or the Ventis Credits area.
        The code entered will be updated in real time.
        This operation is possible either by accessing Ventis from the app or from the web.

        Card Management

        You can insert or remove your cards from the app among the financial instruments used for recharging credit on your account.

        Recharge Ventis Credits

        You can convert money in the form of Ventis Credits using a credit card of your choice.
        This is only possible by accessing the Ventis app.

        Movement history

        You can check your movement history in real time by accessing the Ventis app.

        How to Earn Credits

        to increase your credits, you can:

        - convert money in the form of Ventis Credits using a credit card of your choice. This operation is possible only by accessing the Ventis app;

        - through purchases made on Ventis by paying with Ventis Card or Bcc Card, with a product amount equal to €100.00 net of the credit or a discount code used, you will receive a €5.00 code to be included in your credits;

        - enter the coupons to be uploaded to the wallet.

      Didn't find what you were looking for? if our FAQ did not answer your questions:

      or

      call us at the toll-free number 800 086 530 from Monday to Friday from 9am to 7pm and on Saturdays from 9am to 1pm.
      The telephone number is active only for orders and shipments made in Italy. In all other cases, please contact us through the "Write to us" section