The User is solely responsible for the truthfulness and correctness of the information and data provided to and requested by Ventis Srl, and undertakes to promptly communicate any changes in information and data initially provided.

• Together with the confirmation of the purchase order, the User accepts and declares::
• a) to have read, understood and accepted the General Conditions of Navigation and Use of the Website;
• b) to authorize Ventis Srl to process personal data communicated during registration on the Website and at the time of purchase as well as to transmit to Ventis Srl the necessary personal data for processing the payment according to the methods indicated;
• c) to commit to save an electronic copy of the contract and of these General Conditions of Navigation and Use of the Website;
• d) to send, upon request by Ventis Srl, a copy of their identity document in order to prove the actual ownership of the credit card used. In case of failure to send within the next 24 (twenty-four) hours, Ventis Srl may refuse payment and cancel the order. The purchase receipt corresponding to the order will be displayed on the Site and may be printed using the appropriate link.

• Before accepting the delivery of the Product/Service by the carrier in charge, the User (in the presence of the carrier) must check that::
• a) the quantity and type of Products/Services purchased correspond to what indicated in the transport document;;
• b) the packaging used for transport is intact, undamaged, wet or otherwise alternated, even if it only concerns the packaging;;
• c) the quantity and type of Products/Services delivered correspond to what was purchased.

Any anomalies or discrepancies must be immediately notified to the carrier upon receipt of the Products/Services by specific indication in the delivery note. In default of the above, Ventis Srl will not replace the Product/Services or compensate any damage suffered.

In addition to the indication on the delivery note, the User must send, within the essential deadline of 8 (eight) days from receipt, a specific written complaint to Ventis Srl by clicking here